Returns Policy – Turkish Jewels & Gems
At Turkish Jewels & Gems, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our returns policy below.
Return Eligibility
You may request a return under the following conditions:
- The product must be unused, unworn, and in its original condition
- The item must be returned in original packaging
- The return request must be made within 7 days of receiving the order
- If the product is damaged, defective, or not the same as shown in the product pictures, the return will be processed (subject to verification)
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Items that show signs of use, wear, or intentional damage
- Customized or specially ordered products
- Products returned without original packaging
How to Request a Return
To initiate a return, please contact us with your order details:
📧 Email: turkishjewelsandgems@gmail.com
📞 Phone / WhatsApp: +92 301 8633301
Our support team will guide you through the return process.
Refund Process
- Once the returned item is received and inspected, we will notify you
- Approved refunds will be processed within 7 business days
- Refunds will be issued via the original payment method (if applicable)
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping charges are non-refundable
Damaged or Incorrect Items
If you receive a damaged product, defective item, or a product that does not match the pictures shown on our website, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.
Need Assistance?
If you have any questions about our returns policy, feel free to reach out:
📧 turkishjewelsandgems@gmail.com
📞 +92 301 8633301
✨ Thank you for shopping with Turkish Jewels & Gems.
We value your trust and strive to provide a smooth and reliable shopping experience.